Entries by Dana and Ellen Borowka

Defining Your Culture and Hiring Strategically

By Patty Crabtree Picture in your mind a race car speeding toward that waving checkered flag as it prepares to cross the finish line. If you think of a company like a high-performance car, culture is the oil that allows everything to run smoothly to help achieve your goals. Culture reflects what is greatest, genuine, […]

Customer Service is an Entire Company Endeavor

By Dana Borowka “If you want to know how to retain customers, you need to step outside your own processes and consider what it is like from the customer’s perspective”, says Deb Brown, author of the upcoming book, Lifelong Loyal Clients. Brown notes that a mere 5 percent increase in retention will increase profits anywhere […]

How To Develop The Next Generation Of Company Leaders

By David Shaffer, MBA, Sr. Consultant Finding and keeping great employees is getting increasingly hard. Your company’s ability to fight and win the ongoing talent wars hinges on your most important asset: your leaders. According to research in the Harvard Business Review, “Leaders who prioritize relationships with their employees and lead from a place of […]

Five Ways To Increase Value For A Merger, Acquisition, Or Succession

By David Shaffer MBA , Sr. Consultant, Practice Head for M&A and ERP/MRP We recently did an Open Line on this topic with David, so please click on the link for the slides/audio: Keeping on Track Open Line – M & A and Succession Planning – 5 Top Things to Consider with guest, David Shaffer. […]

Stop Trying to Shortcut the Hiring Process

By Dana Borowka, MA If they hadn’t gone on a “shortcut,” the world probably wouldn’t know who the Donner party is today. There is a lesson in this infamous tragedy for all hiring managers. For the wagons of the Donner party, a group of 81 westward-bound pioneers who were stopped by a blizzard at the […]

Better Hiring With The Eight-Point Success Matrix

By Barry Deutsch Why do 56% of all executive hires fail in their first year to eighteen months? Because most companies don’t hire according to a documented process. They use outdated techniques and depend too much on luck when trying to find and hire successful candidates. Typical hiring evaluations go something like this: Bob and […]

The Secret To Successfully Managing A Hybrid/Remote Workforce

By Patty Crabtree Let’s look back on some recent history. In August of 2021, 4.3 million workers quit their jobs because they were looking for something better or they did not want to return to working back in the office again. The media dubbed it The Great Resignation and the trend has continued. Why the […]

ERP Help for Companies Drowning in Data But Thirsting for Actionable Insight

By David Shaffer, ERP Practice Head, Lighthouse Consulting Services, LLC Do you feel it is “sink or swim” with the tidal wave of data that is hitting your business? “Data, data everywhere, and not a drop to help us think” is a common lament. But there is a tremendous opportunity you might be missing that […]

Preventing Burnout in Today’s Environment

By Dana Borowka, MA, CEO of Lighthouse Consulting Services, LLC Could employee burnout impact your company? Burnout that causes companies to lose great employees occurs when your workers experience too much stress for a prolonged period. The employee is left feeling mentally, emotionally, and physically exhausted. Not only that, your employees are less productive at […]