By Jerry Feingold Want to improve your company’s quality? Adding inspection staff or blaming the operators or service providers won’t help. [dropcaps type=”circle” color=”” background=””]A[/dropcaps] friend of mine called to tell me that the expensive stove he just bought had a serious defect. It seems that the factory painted over contamination and the paint was now […]
By Dana Borowka & Judy Estrin [dropcaps type=”circle” color=”” background=””]W[/dropcaps]hen it comes right down to it, the one definitive factor that separates us from our competitors is our quality of customer service. Customers can deal with the occasional problem if they are treated like jewels when they contact the company to rectify whatever the problem […]
By Larry Wilson, Author of Play to Win [dropcaps type=”circle” color=”” background=””]A[/dropcaps]t one time I shared the stage with author Ashley Montague, a cultural anthropologist. His best-known book is The Natural Superiority of Women. Basically, Montague believes that women are superior to men in the area of emotional intelligence. He explains that, once women realized […]
By Rushworth Kidder [dropcaps type=”circle” color=”” background=””]A[/dropcaps]s the Institute for Global Ethics develops its Corporate Services activities, executives everywhere ask us the big question: Can business really be ethical? What they’re asking is: How can I be sure that acting ethically won’t damage my bottom line? Can I make a real profit and still exhibit […]
By Ellen Borowka, MA [dropcaps type=”circle” color=”” background=””]E[/dropcaps]mpathy is essential to how we relate to others and to ourselves. How we respond to the feelings and needs of others as well as to our own. Yet for many people, empathy is frequently forgotten in the busyness of daily life. Many search far and wide for […]
By Dana Borowka, MA [dropcaps type=”circle” color=”” background=””]T[/dropcaps]here seems to be a great amount of underlying fear and tension in many organizations right now. You can see it by watching the news or talking with people. Many individuals are asking, ‘Am I doing enough to prove my worth?’, ‘Will we make it through these tough […]
By Helena Ferrari [dropcaps type=”circle” color=”” background=””]D[/dropcaps]ue to the fast paced and ever changing global business environment, over 75% of people today rely heavily on electronic communication to conduct business. More than ever, customers have high expectations for speed and accuracy of requests and rely on effective email communications. This uncovers a new opportunity for […]
By Dana Borowka, MA, Ellen Borowka, MA and Nancy Croix [dropcaps type=”circle” color=”” background=””]B[/dropcaps]oundaries have an important place in our relationships, our family, the work place, and all aspects of daily life. When there is confusion over boundaries, we tend to run into many issues that need to be dealt with. What are boundaries? The dictionary defines boundaries […]
Los Angeles Business Journal – Entrepreneur’s Notebook, Contributed By EC2, The Annenberg Incubator Project [dropcaps type=”circle” color=”” background=””]H[/dropcaps]ave you ever had a miscommunication with your employees or co-workers that resulted in costly errors? This situation is not uncommon to most business people, but there are definite communication techniques that can save companies money and increase their […]
Excerpt from Cracking The Personality Code book [dropcaps type=”circle” color=”” background=””]O[/dropcaps]ur friends and colleagues, Suzanne and Dwight Frindt shared the following ideas in our book, Cracking The Personality Code. The Frindts are the founders of 2130 Partners, a leadership development and education firm that facilitates focused vision, inspired teams, and sustained commitment for its clients. […]