Entries by Dana and Ellen Borowka

Should Skills Testing be a Standard Operating Procedure for Hiring?

By Dana Borowka, MA I’ve noticed an interesting trend that I want to share with you. In the past 12 months we’ve been receiving a lot more questions about pre-employment skills testing. We’ve taken notice. Something has shifted. Companies that had never before considered using skills testing in their hiring process, now ‘suddenly’ had an […]

Hire Right The First Time: Are You Tired of Not Knowing Who You are Hiring?

By Dana Borowka, MA In this day and age, making the wrong hiring decision can cost a minimum of 2-3 times the annual salary! That’s a high price to pay, and it’s a conservative figure when you factor in the emotional pressures of training, evaluation, termination and then starting the hiring process all over again. […]

Customer Service is an Entire Company Endeavor

By Dana Borowka “If you want to know how to retain customers, you need to step outside your own processes and consider what it is like from the customer’s perspective”, says Deb Brown, author of the upcoming book, Lifelong Loyal Clients. Brown notes that a mere 5 percent increase in retention will increase profits anywhere […]

How to Pick a Strategic Planner and Use In-Depth Work Style Assessments to Improve Planning Performance

By Dana Borowka Scott Adams, the creator of the cartoon Dilbert, has lampooned strategic planning for years. “I’m putting you on the strategic planning team,” announces Dilbert’s boss. “It’s like work, but without the satisfaction of accomplishing anything.” There is a grain of truth in Dilbert, because strategic planning can fall short without the right […]

The Next Recession is Just Around the Corner. Are You Ready?

By Dana Borowka, MA Whoever coined the phrase, “What goes up, must come down” must have been an economist. Nothing does a better job of explaining the cyclical nature of our economy. The problem faced by business managers is that once we’ve identified which part of the cycle we’re in, it’s too late to do […]

Effective Leadership and Progressive Discipline

By Dan Hamon Workshop is available for this topic: This program can be given live or remote in either Spanish or English. To listen to and see slides on an Open Line web conference on this topic with Dan Hamon as the guest speaker, please go here: Audio: http://www.lighthouseconsulting.com/openline/041918/OpenLine041918.mp3 Slides: http://www.lighthouseconsulting.com/openline/041918/OpenLine041918.pdf eter Drucker, the noted […]